Product Condition Guide.

The Neighborhood Collective

This Product Condition Guide outlines how items are assessed and classified on The Neighborhood Collective platform.

As a curated marketplace for pre-loved and designer fashion, we ensure all items are reviewed before listing. However, due to the nature of pre-owned items, some signs of wear may be present.

By purchasing from The Neighborhood Collective, you acknowledge and accept the condition classifications below.

1. New With Tags

Items in this category are brand new and have never been worn.

• Original tags are attached

• No signs of wear or damage

• In pristine, retail condition

2. Like New

Items appear unused or worn only once.

• No visible signs of wear

• No damage, marks, or alterations

• Excellent overall condition

3. Excellent

Items have been gently used and remain in very high condition.

• Minimal signs of wear

• No major flaws

• Well maintained and clean

4. Very Good

Items show light signs of wear but are still in great condition.

• Minor wear visible upon close inspection

• Small marks or slight fading may be present

• Fully functional and wearable

5. Good

Items show noticeable signs of wear.

• Visible wear, fading, or minor imperfections

• May include small repairs or alterations

• Still wearable and functional

6. Worn

Items show clear and significant signs of wear.

• Visible flaws, marks, or fabric wear

• May include repairs or defects

• Priced accordingly

7. Important Notes

• All items are inspected before listing, but condition assessments remain subjective

• Minor imperfections may not always be individually listed

• Customers are encouraged to review all product images carefully before purchasing

• If you are unsure about an item’s condition, please contact us before completing your purchase

8. Authenticity

All items are reviewed for authenticity where applicable. However, buyers acknowledge that final responsibility lies within the nature of a curated resale platform.

9. Contact Information

The Neighborhood Collective

Email: info@theneighborhoodcollective.co.za

Location: Cape Town, South Africa