Shipping And Delivery Policy.
This Shipping and Delivery Policy outlines how orders are processed, shipped, and delivered when you purchase from The Neighborhood Collective.
1. Delivery Locations
We currently deliver across South Africa.
If you require delivery outside of South Africa, please contact us prior to placing your order.
2. Processing Time
Orders are processed within 1 to 3 business days after payment confirmation.
Please note:
– Orders are not processed on weekends or public holidays
– During high demand periods, processing times may be extended
3. Delivery Timeframes
Estimated delivery timelines are as follows:
– Major cities: 1 to 3 business days
– Regional areas: 2 to 5 business days
These are estimates and may vary depending on courier operations and location.
4. Shipping Providers
We work with trusted third-party courier services to deliver your orders.
The specific courier used may vary depending on your location and order.
5. Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and order size.
Any applicable delivery charges will be clearly displayed before payment is completed.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS.
It is the customer’s responsibility to monitor the delivery status using the provided tracking details.
7. Delivery Responsibility
Please ensure that:
– The delivery address provided is accurate
– Someone is available to receive the parcel
The Neighborhood Collective is not responsible for:
– Failed deliveries due to incorrect address details
– Delays caused by the courier
– Unattended deliveries where parcels are left at the premises
8. Risk and Ownership
Risk in the goods passes to the customer upon delivery.
Ownership of the goods passes once full payment has been received.
9. Delays
While we aim to deliver within the estimated timeframes, delays may occur due to:
– Courier issues
– Weather conditions
– High volume periods
– Unforeseen logistical challenges
We will communicate any significant delays where possible.
10. Damaged or Missing Items
If your order arrives damaged or incomplete:
– Contact us within 48 hours of delivery
– Provide your order number and supporting images
We will investigate and resolve the issue as quickly as possible.
11. Failed Deliveries and Returns
If a parcel is returned due to failed delivery attempts:
– Additional shipping fees may apply for re-delivery
– We reserve the right to cancel the order and issue a refund less shipping costs
12. Contact Information
The Neighborhood Collective
Email: info@theneighborhoodcollective.co.za
Location: Cape Town, South Africa