Returns And Refund Policy.
This Returns and Refund Policy outlines the terms under which returns, exchanges, and refunds are handled for purchases made through The Neighborhood Collective. Due to the curated and resale nature of our platform, all items are carefully selected and inspected before being listed.
1. General Policy
All sales are considered final.
However, returns may be considered under specific circumstances in accordance with the Consumer Protection Act (CPA) of South Africa.
2. Eligible Returns
Returns will only be considered in the following cases:
– The item received is significantly different from the description
– The item is damaged upon arrival
– The incorrect item was delivered
All claims must be submitted within 48 hours of delivery.
3. Non-Returnable Items
The following items are not eligible for return:
– Items purchased on sale or promotion
– Items correctly described and delivered as expected
– Items showing normal signs of wear as described
– Change of mind purchases
4. Condition Requirements
To be eligible for a return:
– The item must be in the same condition as received
– The item must not have been worn, altered, or washed
– All original tags (if applicable) must be intact
5. Return Process
To initiate a return:
– Contact us via email at [Insert Email Address]
– Provide your order number and reason for return
– Include clear images of the item
Once reviewed, we will confirm whether the return is approved.
6. Refunds
If a return is approved:
– Refunds will be processed to the original payment method
– Processing time may take 5 to 10 business days
7. Shipping Costs
– Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect
– Original shipping costs are non-refundable
8. Exchanges
We do not offer direct exchanges.
Customers may return an eligible item and place a new order.
9. Authenticity & Condition Disclaimer
All items are curated and assessed before listing.
Minor signs of wear are expected and do not qualify as defects.
10. Disputes
Any disputes will be handled fairly and in accordance with applicable South African consumer laws.
11. Contact Information
The Neighborhood Collective
Email: info@theneighborhoodcollective.co.za
Location: Cape Town, South Africa