Privacy Policy.
The Neighborhood Collective respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and platform.
1. Information We Collect
1.1 Personal Identification Information
– Full name
– Email address
– Phone number
– Billing and delivery address
1.2 Account Information
– Login details
– Order history
– Wishlist and preferences
1.3 Transaction Information
– Purchase history
– Payment confirmation details
– Order values and product selections
(Note: We do not store sensitive payment information such as card details.)
1.4 Vendor and Designer Information
– Business details
– Banking details for payouts
– Identity verification information
– Product and brand information
1.5 Technical Information
– IP address
– Browser type
– Device information
– Website usage data
2. How We Collect Information
We collect information:
– When you create an account
– When you place an order
– When you contact us
– When you apply as a vendor or designer
– Through cookies and tracking technologies
– Through third-party integrations
3. How We Use Your Information
Your information is used to:
– Process and fulfil orders
– Deliver products and services
– Communicate with you regarding orders or enquiries
– Manage your account
– Improve website functionality
– Conduct marketing (with consent)
– Comply with legal obligations
4. Sharing of Information
We may share your information with:
– Payment gateways
– Courier services
– Hosting providers
– Analytics tools
We do not sell your personal information.
5. Cookies and Tracking Technologies
We use cookies to enhance user experience and track performance.
6. Data Security
We take reasonable measures including:
– Secure hosting
– SSL encryption
– Restricted access
7. Data Retention
We retain data only as long as necessary for legal and operational purposes.
8. Your Rights (POPIA)
You have the right to:
– Access your data
– Request correction or deletion
– Object to processing
– Withdraw consent
9. Marketing and Communication
You may opt out of marketing at any time.
10. Third-Party Links
We are not responsible for third-party websites.
11. International Data Transfers
We ensure safeguards for any cross-border data processing.
12. Changes to This Policy
We may update this policy at any time.
13. Contact Information
The Neighborhood Collective
Email: info@theneighborhoodcollective.co.za
Location: Cape Town, South Africa