TERMS & CONDITIONS
The Neighborhood Collective Terms & Conditions
These Terms and Conditions govern access to and use of the website operated by The Neighborhood Collective, a curated multi-vendor e-commerce and styling platform based in the Republic of South Africa.
By accessing or using this website, you agree to be legally bound by these Terms.
1. Legal Capacity
By using this website, you warrant that you are at least eighteen (18) years of age or have obtained the necessary legal consent to enter into binding agreements.
2. Nature of the Platform
The Neighborhood Collective operates as a curated marketplace and service platform.
Certain products are sold by independent vendors, designers, or private sellers.
The Neighborhood Collective facilitates listings, transactions, and presentation.
The Neighborhood Collective is not the owner or seller of all listed items unless explicitly stated.
Responsibility for product authenticity, condition, and accuracy rests with the respective vendor.
3. Product Listings and Availability
All products are subject to availability.
Items may be removed or sold without prior notice.
Orders are only confirmed once payment has been successfully processed.
We reserve the right to cancel orders where necessary.
4. Product Condition and Description
Items may show signs of previous use.
Condition descriptions are provided in good faith and based on internal assessment.
Minor imperfections may not always be individually detailed.
5. Pricing and Payments
All prices are displayed in South African Rand (ZAR).
We reserve the right to adjust pricing, correct errors, or cancel affected orders.
Payments are processed through secure third-party providers.
6. Orders and Acceptance
Orders constitute an offer to purchase.
Acceptance occurs only once payment is confirmed.
We may refuse or cancel orders at our discretion.
7. Shipping and Delivery
Delivery is available across South Africa.
Delivery timelines are estimates.
Risk passes to the customer upon delivery.
8. Returns and Refunds
All sales are considered final.
Returns may be reviewed under the Consumer Protection Act for damaged or misrepresented items.
9. Styling Services Disclaimer
Styling advice is subjective.
No guarantees are made regarding outcomes.
10. Booking, Cancellations and No-Shows
Appointments must be honoured.
Late arrivals may reduce session time.
Missed appointments may be forfeited.
11. Vendor and Designer Responsibility
Vendors are responsible for authenticity, accuracy, and compliance.
The Neighborhood Collective is not liable for vendor disputes.
12. Limitation of Liability
We are not liable for indirect damages, loss of profit, or third-party failures.
13. Indemnity
Users agree to indemnify The Neighborhood Collective from any claims arising from use of the platform.
14. User Accounts
Users must maintain account confidentiality.
Accounts may be suspended or terminated at our discretion.
15. Intellectual Property
All content remains the property of The Neighborhood Collective.
No reproduction without consent.
16. Platform Availability
We do not guarantee uninterrupted access.
17. Changes to Terms
We may update these Terms at any time.
18. Governing Law
These Terms are governed by South African law.